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1900 Heather Glen Dr.
New Lenox, IL 60451

Phone: (815) 320-3500
Fax: (312) 660-8831

Office hours:
Monday through Friday
9:00 am - 5:00 pm

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The following procedures will be followed for the optimal safety of everyone riding in LWSRA vehicles and vehicles leased for LWSRA programs and events.
  1. All passengers must be sitting in seats with belts securely fastened. Those in wheelchairs must wear shoulder and lap belts. The wheelchair must be secured using the four-point restraint system. The driver will not proceed until all passengers are properly secured.
  2. All wheelchairs must have brakes that are in good working order and can stop the chair from moving.
  3. LWSRA staff are responsible for determining whether or not a participant can be transported safely. If it is determined that it would be dangerous to transport an individual, the driver may refuse to service that individual.
  4. Persons riding in Amigo-type wheelchairs must transfer into a van seat and must use a seat belt.
  5. No object or part of the body is to protrude from the vehicle, nor should any object be thrown from the vehicle at any time. Windows will be opened only upon permission from the staff.
  6. Upon request, LWSRA drivers will assist participants to and from their homes, but will not enter homes. Walkways must be clear of debris, snow and ice. The LWSRA bus will not pull in driveways.
  7. LWSRA reserves the right to limit door to door transportation. There is a fee of $9.00 for a round trip of door to door transportation.
  8. Door to door transportation is limited to in-district residents. Because of time involved, priority will be given to those who have no transportation alternatives.
  9. LWSRA staff will not leave any person unattended after any program unless verbal permission has been received by said individual’s parent/guardian.
  10. LWSRA reserves the right to refuse or discontinue transportation services to any individual.
  11. The child Passenger Protection Act of the Illinois Vehicle Code, although requiring child restraint systems in most vehicles for children under eight years old, does not mandate these systems in buses with a gross vehicle rating over 9,000 pounds. This includes the LWSRA buses. Please understand that if you send a child seat (including manufacturer instructions or training in the installation of the system), if compatible, we will secure it using our lap belt system. Otherwise the child will be secured with the standard lap belt provided in our buses.

A Note on Transportation:
Transportation and door-to-door service: We will continue to provide transportation and door-to-door service whenever possible. However, we need you to be aware of some important points.

  • Door-to-door service is limited to certain programs and may, in some instances, be available for the trip home only. You may notice that this service is not offered for many day time programs and events. For many events, you will need to meet the bus at the LWSRA office at 21800 S. La Grange Road, Frankfort or meet at the program site.
  • Door-to-door is limited to those who have no other means of transportation and to the first eight or ten registrants. If this service is offered for a program you want, and you know you will need this service in order to participate, you must register early.
  • Door-to-door is a service to individuals who are residents of our five-park area. Because group homes require multiple seating, their requests will be considered after individual requests are honored.
  • Bowling: door-to-door service for bowling is home only. If you have any questions or concerns, please call. We encourage car-pooling and will assist in any way we can. Also, the following public transportation options are available:
    • Pace, ADA Paratransit Service: 1-800-244-4410;
                                             (TTY) 1-800-393-4243
    • Dial-A-Ride, Frankfort Township: 1-815-469-4907
    • Dial-A-Ride, Southwest Will: 1-800-244-4410
    • New Lenox Township: 1-815-485-6431

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